Frequently Asked Questions at Atlanta International Airport
Answers to the most common passenger inquiries
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What is the easiest way to access downtown Atlanta by public transportation?
By MARTA trains, via the Red and Gold lines, you can access Five Points station, located in Atlanta's financial and tourist center. The standard fare is USD 2.50, and the journey takes approximately 15 minutes. You will need a rechargeable Breeze Card (USD 2.00). SEE MORE
Where is the pick-up location for Uber and Lyft?
Rideshare pick-ups at the Domestic Terminal are carried out in the North Economy lot, near the North Baggage Claim area. At the International Terminal, drivers wait curbside at doors A1 and A2. For more details about this service and airport taxis, CLICK HERE.
Is there free internet access?
Yes, the airport offers free Wi-Fi throughout all areas. To connect, select the "ATL Free Wi-Fi" network, accept the terms, and enjoy access from anywhere in the airport.
Where can I purchase a SIM card?
If you are coming from abroad and your mobile device is compatible, we suggest buying an eSIM online. Forget about switching cards or paying for expensive tourist plans. Once you arrive at ATL airport, you can activate your eSIM in just a few steps by connecting to the free airport WiFi and enjoying your own international data plan without worrying about roaming charges. LEARN MORE.
If you don’t have a data plan yet, you can also find SIM cards at InMotion stores, which are ideal for tourists. These stores are conveniently located in both the International and Domestic Terminals.
How do I move between terminals and concourses?
The SkyTrain connects the Domestic Terminal with the Rental Car Center and nearby hotels. To move between concourses after security, use the Plane Train, located on level 0, which provides fast, free transportation between concourses. MORE INFORMATION
Does the airport have 24-hour dining options?
There are limited 24-hour dining options at the airport. Available options include vending machines with drinks and snacks in various locations and the Global News kiosk in the International Terminal, which remains open 24 hours. However, most restaurants and cafes close overnight.
What can I do during a long international layover at ATL?
If you have a long international layover, you can take advantage of the Minute Suites in Concourses E and F to rest. Additionally, the airport offers various duty-free shops, restaurants, and VIP lounges to make your wait more pleasant. You can also explore the airport's art and cultural exhibits or use the free Wi-Fi to pass the time. Just keep in mind, as mentioned in the previous question, that 24-hour food options are very limited, as are shopping options.
Are VIP lounges available to all passengers?
Yes, although some VIP lounges are reserved for first-class and business passengers, others offer access through memberships or day passes. The VIP lounges are spread across the concourses, offering comfort, snacks, drinks, and workspaces. Learn more about VIP lounge options.
What should I do if I lose an item or my luggage?
Lost items are turned in to the Lost and Found office, located in the Domestic Terminal, North section. For lost luggage, contact your airline directly.
Is there free parking at the airport?
Yes, the airport offers a free waiting lot (Cell Phone Lot) located at 1920 Autoport Drive, for brief waits. More information about parking.
Can the airport page someone for me?
The airport does not offer a paging service for passengers. Please contact the relevant airline for assistance.
What if I need special assistance?
The airport provides assistance services and wheelchairs for passengers with reduced mobility or those requiring special assistance. To request help, contact your airline or visit one of the information points in the airport.
How do I get to the Rental Car Center?
The SkyTrain provides free transportation from the terminals to the Rental Car Center. Shuttle buses are also available.
Are there family-friendly facilities at the airport?
Yes, the airport has play areas, nursing rooms, and restaurants with children's menus, among other amenities for families.
How can I avoid long lines at security checks?
To speed up your security screening, you can register for the TSA PreCheck or Clear service for expedited access. These services are available at several points in the airport, and passengers value them for saving time, especially during peak hours.
Are there transportation options between terminals if the Plane Train is out of service?
In exceptional cases where the Plane Train is unavailable, the airport provides alternate transportation via shuttle buses to connect the terminals and concourses. These buses can be found at the main exits of each terminal. For more details on the current status of internal transportation, you can check the airport’s information points.
Where are the pet relief areas located?
The airport provides pet relief areas at various points in both the Domestic and International Terminals. These areas are available before and after security, giving pet owners a space for their animals’ care. You can find them near gates T7, A10, and in other concourses.