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Frequently Asked Questions at Hartsfield-Jackson (ATL)

Atlanta airport FAQs

Answers to passenger questions

FAQs ATL airport

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What is the easiest way to access downtown Atlanta by public transportation?

Through Marta train with its Gold and Red lines departing from the airport station, you can access the Five Point station, located in downtown Atlanta(financial and tourist center). The fare is $ 2.50 + the BREEZE recharge card $ 2.00 (this is one-time purchase if you don't already have it). Travel time to Five Points is approximately 15 minutes. SEE MORE


Where is the Uber or Lyft Airport pickup location?

If you arrive at the domestic terminal, the rideshare drivers usually pick up passengers in the economy lots North and South, which are within walking distance of the baggage claim area. For pick-ups from the International Terminal, look for your driver on the outside curb. For further details of this service and the taxi CLICK HERE


Is there free internet access?

Yes, there is free Wi-Fi Internet access and it is accessible from virtually anywhere, including the typically hard-to-reach transportation hub.

To connect, select the airport's Wi-Fi network (SSID ATL Free Wi-Fi), start your browser and fill in the required information, read and accept the terms of use, then click submit.


How to transfer between the concourses?

To move around public areas, the Terminal Connector Shuttle connects the Domestic Terminal with the International. On the other hand, the SkyTrain moves between the Domestic Terminal Complex, West Parking Deck, Gateway Center and the Rental Car Center. To move within the Post-security zones, the Plane Train, located on Level 0, is one of the easiest ways to get free connection around the post-security (boarding) zones of terminals and concourses. LEARN MORE


What to do in case of a long layover?

There are many duty free shops and dining options. The Hartsfield-Jackson Airport also offers a number of other amenities including nursing mother cabins, chapels, device charging stations, children's play area, and pet rest areas. In turn, there are several VIP rooms with drinks, food, work spaces, etc. and the Minute Suites with comfortable and soundproofed rooms where travelers can work and rest. You can book from 1 hour to even spend one night.


What to do in case of loss of valuables or luggage?

For items left at the terminal, including passenger security checkpoints, click HERE to report a missing item. You can also contact the Lost and Found office by email at [email protected]. It is in the North Terminal of domestic flights, upper level, in front of the American Airlines ticket sales. Hours are 8:30 a.m. at 5 p.m. Monday to Friday, except holidays.

In case you have forgotten something on the plane or your checked bag did not arrive, contact your airline.


Is there a luggage storage service?

For security reasons, the Atlanta airport is not offering the luggage storage service. But some private companies offer this service, in the vicinity of the airport, such is the case of: Bounce. Fees start from $5.90 per bag.


Is there any free parking area in Hartsfield-Jackson airport?

Yes. There is a 160-space free Cell Phone Lot for the South Terminal at the eastern end of the reserve parking lot. Passengers cannot leave vehicles unattended and airport officials will monitor the parking lot. More information about PARKING .


Is possible to get a SIM card?

InMotion offers SIM cards ideal for travelers visiting the United States or for those traveling from the United States abroad. The stores are located in both the international terminal and the domestic terminal and in all concourses.


Can Hartsfield-Jackson page someone for me?

Currently, Hartsfield-Jackson cannot page passengers or visitors. Please contact the airline your passenger is using for paging services.