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Frequently Asked Questions at Atlanta International Airport

Atlanta airport FAQs

Answers to the most common passenger inquiries

FAQs ATL airport

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What is the easiest way to access downtown Atlanta by public transportation?

By Marta trains, via the Red and Gold lines, you can access Five Points station, located in the financial and tourist center of Atlanta. The standard fare is USD2.50, which must be paid with a rechargeable Breeze Card. This costs USD2.00. Travel time to Five Points is approximately 15 minutes. SEE MORE


Where is the pick-up location for Uber and Lyft?

If you arrive at the Domestic Terminal, rideshare drivers pick up their passengers at the North Economy Lot, which is a short walk from the North Baggage Claim area. For the International Terminal, look for your driver on the curb outside the Arrivals level, outside gates A1 and A2. For more details on this service and airport cabs, CLICK HERE.


Is there free internet access?

Free Wi-Fi access is available at the airport and is accessible from virtually anywhere, including the transportation hub.

To connect, select the airport network (ATL Free Wi-Fi), launch your browser and fill in the required information, read and accept the terms of use, then click submit.


How to move between the airport terminals and the concourses?

To move between the public areas, the Terminal Shuttle Connector bus connects both terminals. On the other hand, the SkyTrain connects the Domestic Terminal with the Rental Car Center, West Parking Deck, Georgia International Convention Center, Gateway Center Arena and hotels located around the airport. To move within the post-security areas, the Plane Train, located on level 0, is one of the easiest ways to get between the terminal boarding area and concourses for free. MORE INFORMATION


What to do in case of a long layover?

There are many duty-free stores and dining options within the facility. Hartsfield-Jackson Airport also offers a number of other amenities, including cabins for nursing mothers, chapels, device charging outlets, children's play areas and pet relief areas. There are also several VIP lounges with beverages, meals, workspaces, etc. The Minute Suites are comfortable and soundproofed rooms where travelers can work and rest. You can book from 1 hour to even overnight.


What to do in case of loss of valuables or luggage?

Items forgotten inside the terminal and at security checkpoints are handed over to the lost and found office. Click HERE to report a lost item. You can also contact them by email at [email protected]. The office is on the upper level of the Domestic Terminal, north sector, and operates Monday through Friday between 8:30 am and 5:00 pm.

In case you forgot something on the plane or if your checked bag did not arrive, contact your airline directly.


Is there a free parking area at Hartsfield-Jackson Airport?

There is a free Cell Phone Lot, located at 1920 Autoport Drive, just a few feet from the terminals, which was designed to provide a safe and easy option to wait for passengers. It can only be used for short periods of time and vehicles cannot be left unattended. More information about parking


Where can I purchase a SIM card?

InMotion offers SIM cards (chips), ideal for travelers visiting the US or for those traveling from the US overseas. You'll find them in both the International and Domestic Terminals and in all concourses.


Can the airport page someone for me?

Currently, Hartsfield-Jackson Airport cannot locate passengers or visitors. Contact the airline used by the passenger you are waiting for to obtain location services.