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Frequently Asked Questions at Hartsfield-Jackson (ATL)

Atlanta airport FAQs

Answers to passenger questions

FAQs ATL airport

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Covid: What to take into account when entering the United States?

If you are a non-U.S. citizen who is a nonimmigrant (not a U.S. citizen, U.S. national, lawful permanent resident, or traveling to the United States on an immigrant visa), you will need to show proof of being fully vaccinated against COVID-19 before you travel by air to the United States from a foreign country.

As of 12:01AM ET on June 12, 2022, CDC not longer requires air passengers traveling from a foreign country to the United States to show a negative COVID-19 viral test or documentation of recovery from COVID-19 before they board their flight.

Some categories of noncitizen, nonimmigrants are excepted from this requirement. If you meet the criteria for one of these categories, you will need to fulfill additional requirements to travel by air to the United States.

The vaccine must either be approved by the US Federal Drug Administration or must have an emergency use listing from the World Health Organization (such as Astrazeneca). Mixed dose vaccinations will also be accepted. Find the complete list of accepted vaccines here, along with acceptable ways to prove vaccination.

The vaccination requirement does not apply to US citizens, lawful permanent residents or US nationals. 

Wearing a mask over your nose and mouth is currently not required in indoor areas of public transportation, including on airplanes, buses, trains and other forms of public transit.

For further details, CLICK HERE.


What is the easiest way to access downtown Atanta by public transportation?

Through Marta train with its Gold and Red lines departing from the airport station, you can access the Five Point station, located in downtown Atlanta(financial and tourist center). The fare is $ 2.50 + the BREEZE recharge card $ 2.00 (this is one-time purchase if you don't already have it). Travel time to Five Points is approximately 15 minutes. SEE MORE


Where is the Uber or Lyft Airport pickup location?

If you arrive at the domestic terminal, the rideshare drivers usually pick up passengers in the economy lots North and South, which are within walking distance of the baggage claim area. For pick-ups from the International Terminal, look for your driver on the outside curb. For further details of this service and the taxi CLICK HERE


Is there free internet access?

Yes, there is free Wi-Fi Internet access and it is accessible from virtually anywhere, including the typically hard-to-reach transportation hub.

To connect, select the airport's Wi-Fi network (SSID ATL Free Wi-Fi), start your browser and fill in the required information, read and accept the terms of use, then click submit.


How to transfer between the concourses?

To move around public areas, the Terminal Connector Shuttle connects the Domestic Terminal with the International. On the other hand, the SkyTrain moves between the Domestic Terminal Complex, West Parking Deck, Gateway Center and the Rental Car Center. To move within the Post-security zones, the Plane Train, located on Level 0, is one of the easiest ways to get free connection around the post-security (boarding) zones of terminals and concourses. LEARN MORE


What to do in case of a long layover?

There are many duty free shops and dining options. The Hartsfield-Jackson Airport also offers a number of other amenities including nursing mother cabins, chapels, device charging stations, children's play area, and pet rest areas. In turn, there are several VIP rooms with drinks, food, work spaces, etc. and the Minute Suites with comfortable and soundproofed rooms where travelers can work and rest. You can book from 1 hour to even spend one night.


What to do in case of loss of valuables or luggage?

Items left at the terminal and at passenger security checkpoints are turned over to ATL's lost and found department. Click HERE to report a missing item. You can also contact the Lost and Found office by email at [email protected] It is in the North Terminal of domestic flights, upper level, in front of the American Airlines ticket sales. Hours are 8:30 a.m. at 5 p.m. Monday to Friday, except holidays.

In case you have forgotten something on the plane or your checked bag did not arrive, contact your airline.


Is there a luggage storage service?

Luggage storage is available at the Wrap-A-Bag points of sale in the terminals.

In the North Terminal, Wrap-A-Bag is open from 6 am to 7 pm daily. In the South Terminal it is open from 10 am to 11 pm every day.

It costs $4 for a small bag and $5 for a medium-size box. Larger items can also be stored at an additional cost.

More information is available at (404) 209-9300.


Is there any free parking area in Hartsfield-Jackson airport?

Yes. There is a 160-space free Cell Phone Lot for the South Terminal at the eastern end of the reserve parking lot. Passengers cannot leave vehicles unattended and airport officials will monitor the parking lot. More information about PARKING .


Is possible to get a SIM card?

InMotion offers SIM cards ideal for travelers visiting the United States or for those traveling from the United States abroad. The stores are located in both the international terminal and the domestic terminal and in all concourses.


Can Hartsfield-Jackson page someone for me?

Currently, Hartsfield-Jackson cannot page passengers or visitors. Please contact the airline your passenger is using for paging services.