Frequently Asked Questions about Atlanta Airport (ATL)

Answers to the Most Common Traveler Questions

Here we answer the most important and recurring questions from travelers passing through Hartsfield-Jackson Airport, based on official information and, above all, thousands of real experiences so you know what to expect.

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Transportation and Parking

What is the easiest way to get to downtown Atlanta by public transport?

Using the MARTA trains. The station is in the Domestic Terminal, and the Red and Gold lines take you to the Five Points station downtown in about 15 minutes. It's the fastest and cheapest option, although travelers note that cleanliness and safety can be an issue during late hours. LEARN MORE.

Where is the pickup location for Uber and Lyft?

At the Domestic Terminal, pickup is at the North economy lot, which involves a long and sometimes confusing walk. At the International Terminal, it's easier, on the outer curbside (doors A1-A2). Only request your ride once you have arrived at the pickup zone. MORE INFO.

How do I get between terminals and concourses?

To move between boarding gates (post-security), use the Plane Train. To get to the Rental Car Center and the Gateway Center hotels, use the SkyTrain from the Domestic Terminal. Both are fast and free. MORE INFO.

Is there a free parking area at the airport?

Yes, the Cell Phone Lot (at 1920 Autoport Drive) is a free lot where you can wait in your car until the passenger you are picking up lets you know they are ready at the curb. You cannot leave your vehicle unattended. MORE INFO.

How do I get to the rental car center?

By taking the SkyTrain from the Domestic Terminal. It's a free, fast, and efficient elevated train that takes you directly to the Rental Car Center in about 5 minutes.

Are there transportation options between terminals if the Plane Train is out of service?

Yes, in case of disruptions, the airport activates a bus service to connect the concourses. However, this service is considerably slower. Check at the information desks for service status.

Logistics and Travel Process

What can I do if I have a long international layover at ATL?

You can rest at the Minute Suites (though reviews are very mixed) or access a VIP lounge. You can also explore the shops and art exhibits. Keep in mind that 24-hour food and shopping options are very limited.

What should I do if I lose an item or my luggage?

If you lost something in the terminal or at security, report it to the Lost and Found office. If the issue is with your checked baggage, you must contact your airline directly.

Can the airport page someone for me?

No, the airport does not offer a paging service for passengers. You should coordinate a meeting point or contact the person directly or their airline in case of an emergency.

How can I avoid the long lines at security checkpoints?

Enrolling in TSA PreCheck or Clear can help, but at ATL it's not a guarantee of speed. The safest recommendation is to arrive with much more time than you think you need, especially during peak hours.

Services and Amenities

Is there free internet access?

Yes, the airport offers free, good-quality Wi-Fi in all areas. Connect to the "ATL Free Wi-Fi" network. It is one of the best-rated services by travelers.

Does the airport have 24-hour food options?

Very few. Most restaurants close between 9 and 10 PM. 24/7 options are limited to a few McDonald's or Burger King locations and vending machines. If you are traveling at night, it is highly recommended to bring your own snacks. LEARN MORE.

Are VIP lounges available for all passengers?

Not for everyone. Access depends on memberships (like Priority Pass), premium credit cards, or Business/First class tickets. Some lounges, like The Club at ATL, allow payment for a day pass, but they are often overcrowded. LEARN MORE.

Where can I buy a SIM card?

In the InMotion Entertainment stores, located in various terminals, they usually offer SIM cards for travelers. However, be prepared for customer service that, according to reviews, can be poor. The best option, if your phone is compatible, is to buy an eSIM, to get high-speed international data in seconds. If you are traveling from Atlanta to another country, you can see other destinations here.

Special Assistance and Families

What do I do if I need special assistance?

You must request assistance (e.g., a wheelchair) from your airline at least 48 hours in advance and be very insistent upon arrival to confirm the service. The assistance service at ATL is heavily criticized for its unreliability. MORE INFO.

Are there facilities for families at the airport?

Yes, the airport has private nursing pods (Mamava Pods) in all concourses and a multi-sensory room for passengers with autism in Concourse F, which is highly praised by families.

Where are the pet relief areas located?

There are designated areas inside each concourse (near gates T7, A10, B33, C17, E15, F7, and in the center of D) and an outdoor dog park at the Domestic Terminal.

Key Additional Questions (Based on Traveler Experiences)

What is the most common complaint about the staff at ATL?

Inconsistency and a bad attitude. It is the most reported problem across all areas: from airline counters and TSA to restaurants. You can encounter incredibly friendly or extremely rude staff. The recommendation is to be self-sufficient and look for the green-vested volunteers for reliable help. LEARN MORE.

Why don't the charging outlets work?

It is one of the most universal frustrations. Although there are thousands of outlets and USB ports, a large percentage of them are broken or out of service. Do not rely on them and always carry a fully charged power bank. LEARN MORE.