Rental Car Center at ATL Airport
Car Rental Services and User Experiences
Car rental booking
The Rental Car Center (RCC) is a one-stop facility that houses 12 brands and rental vehicles for ATL guests. While the center generally provides a wide selection of vehicles, recent reviews from users on platforms like Google Reviews indicate that experiences can vary significantly depending on the rental company. For instance, some customers mentioned issues with long wait times and unavailability of reserved vehicles, particularly with brands like Hertz and Thrifty, leading to frustration among travelers.
Operating 24 hours a day, seven days a week, the RCC is just minutes from the terminals via the SkyTrain, an electric automated people mover that connects the Rental Car Center to the parking garage and airport. In addition, a shuttle bus provides a connection between the International Terminal and the Rental Car Center every 15 minutes. While the convenience of these services is frequently praised, some users have reported issues with vehicle cleanliness or unexpected charges after returning the car, highlighting the importance of thoroughly reviewing rental agreements and vehicle conditions.
Image from Youtube
See connection between terminals
The companies listed below have counters within the airport complex. Advance reservations are recommended. Check availability HERE.
*Hours are subject to change. Please confirm the hours with the company when booking.
Last edited on 9/1/24
Car Rental Agencies
Ace
Tel. +1 866 551 8267
Hours: 7 a.m. - 11:30 p.m.
Review Summary: Ace receives mixed reviews. Some users appreciated friendly staff and clean vehicles, but others faced issues with vehicle availability and unexpected charges. Complaints about additional fees and long wait times are common.
Alamo
Tel. +1 404 530 2800
Hours: 4 a.m. - 1:00 a.m.
Review Summary: Alamo generally enjoys positive reviews, with users praising the clean vehicles and helpful staff. However, a few users reported billing issues and difficulty contacting customer service. The company is known for efficient pick-up and return processes.
Avis
Tel.+1 404 763 6333
Hours: 24/7
Review Summary: Avis has received criticism for long wait times and vehicle condition. Users have reported billing issues and difficulty with customer service, though some appreciated the ease of booking and vehicle variety.
Budget
Tel.+1 404 530 3000
Hours: 24/7
Review Summary: Budget customers have had mixed experiences, with some appreciating the competitive pricing and others facing issues with vehicle cleanliness and wait times. Customer service quality also varies widely.
Dollar
Tel. +1 866 434 2226
Hours: 5 a.m. - 2:00 a.m.
Review Summary: Dollar has received negative feedback for long lines and poor customer service. Users often report confusion with vehicle pick-up locations and dissatisfaction with the overall rental experience.
Enterprise
Tel.+1 404 763 5220
Hours: 4 a.m. - 1:00 a.m.
Review Summary: Enterprise generally receives positive reviews, with customers praising their customer service, vehicle cleanliness, and smooth rental process. Some users noted minor billing discrepancies, but overall satisfaction is high.
Fox
Tel. +1 770 455 5515
Hours: 6 a.m. - 10:30 p.m.
Review Summary: Fox has a reputation for being affordable, but with that comes frequent complaints about vehicle quality and customer service. Some users faced issues with long wait times and unhelpful staff.
Hertz
Tel. +1 404 530 2925
Hours: 5 a.m. - 2 a.m.
Review Summary: Hertz reviews highlight issues with long wait times, vehicle availability, and customer service. Despite these complaints, some users still prefer Hertz for their loyalty programs and vehicle options.
National
Tel +1 800 227 7368
Hours: 4 a.m. - 1 a.m.
Review Summary: National is highly rated for its efficient service and clean vehicles. Business travelers, in particular, appreciate the quick pick-up and drop-off process. The Emerald Aisle program is a favorite among frequent renters.
Payless
Tel. +1 404 768 2401
Hours: 24/7
Review Summary: Payless has received largely negative reviews, with frequent complaints about billing issues, poor customer service, and vehicle quality. Users often mention hidden fees and long wait times.
Sixt
Tel.+1 888 749 8227
Hours: 6 a.m. - 1 a.m.
Review Summary: Sixt receives mixed reviews, with some users praising the customer service and vehicle quality, while others report issues with billing and vehicle availability. Staff professionalism is often highlighted as a positive aspect.
Thrifty
Tel. +1 877 283 0898
Hours: 5 a.m. - 2 a.m.
Review Summary: Thrifty has garnered negative reviews, primarily due to long wait times, vehicle availability issues, and poor customer service. Many users report dissatisfaction with the rental process and the condition of vehicles provided.
Things to keep in mind
Although the Atlanta area has efficient public transportation, like any metropolitan area in the United States, it has significant distances. Therefore, if you are not a resident of the area, having your own vehicle can be convenient and practical. Reviews from users suggest that while some rental experiences have been smooth, others have faced significant delays or issues with vehicle availability, particularly during peak travel times.
However, you should keep in mind that at certain times of the day and especially on the freeways leading to the city and on the main arteries, traffic and parking availability at certain times can be a problem. Therefore, avoid rush hours. Additionally, reviews have mentioned that returning vehicles can sometimes lead to unexpected charges, particularly if the vehicle is not inspected by staff upon return.
In addition to having a valid license and taking out comprehensive insurance, if you are a foreigner, you should know that the authorities in the United States are very strict when it comes to enforcing traffic regulations. Penalties are usually very harsh. Respect speed limits, the use of seat belts and lights, traffic lights and do not drink alcohol if you are going to drive. It is also recommended to thoroughly review your rental agreement and vehicle condition to avoid any disputes over damages or charges.