Facilities and Miscellaneous Services at Atlanta Airport (ATL)

Hartsfield-Jackson Atlanta International Airport offers a wide range of facilities and services to enhance the traveler experience. However, the quality and availability of these services can be inconsistent. This guide combines official information with real user experiences to give you an honest overview of what to expect.

❓ Quick Answers about Services at ATL

📶 Is the Wi-Fi good? Yes, it’s one of the strong points. The free Wi-Fi is generally fast and reliable, though it may slow down during peak hours.
🔌 Is it easy to charge your phone? Not always. It’s one of the biggest complaints. Although there are many outlets, a large number of them don’t work. Always bring a portable power bank.
🤱 Are there nursing rooms? Yes, Mamava pods are available in all concourses. They are private and secure, but users report poor signage to locate them.
⛪ Are there places to pray or meditate? Yes, chapels and prayer rooms are highly appreciated as “oases of tranquility” and are open 24/7 in Concourses E and F.
🏦 Can I access banking services? Yes, there’s a Truist branch in the Domestic Terminal and ATMs throughout the airport, although they can be hard to locate in crowded areas.

🏛️ Banking Services

Truist offers a full-service branch located across from baggage carousel 5 on the south side of the Domestic Terminal. Services include account openings, transfers, traveler’s checks, and more. The branch operates from 9:00 AM to 3:00 PM. Numerous ATMs from various banks are also available throughout the airport.

User Experience: Travelers appreciate the convenience of a bank branch but note that signage to find ATMs could be improved, especially in busy areas.

📶 Free Wi-Fi

The airport offers free Wi-Fi in nearly all areas. To connect, select the 'ATL Free Wi-Fi' network on your device.

User Experience: Generally rated as fast and reliable, one of the airport’s strongest features compared to other major U.S. hubs. However, during peak congestion, speed may noticeably decrease. Despite this, it remains one of the most appreciated services.

🔌 Device Charging Stations

The airport provides thousands of USB charging ports and power outlets at gates, rest areas, and dining zones.

User Experience: One of the most frustrating issues. Despite the large number of charging stations, a common complaint is that many of the outlets and USB ports don’t work. It’s common to find seating rows where none of the ports are operational. Pro tip: Don’t rely on finding a working outlet—always bring a fully charged portable power bank.

❤️ Medical and Emergency Services

For passenger safety, Hartsfield-Jackson has implemented the country’s largest Automated External Defibrillator (AED) program, with about 200 units spread throughout the airport.

User Experience: While few travelers actually use these services, the visible presence of emergency equipment, combined with the general cleanliness of the facilities, contributes to a strong sense of safety and well-being during their stay at the airport.

🤱 Nursing Pods

Image from YouTube

Mamava pods provide private, lockable spaces for breastfeeding mothers. They include benches, a small diaper-changing table, and electrical outlets. Located in all concourses (T3, T13, A10, A34, B2, B25, F5, and central areas of C, D, E, and F).

User Experience: Mothers greatly appreciate these clean and secure pods. However, a recurring criticism is that signage to locate them is poor, so it’s best to consult an airport map.

⛪ Interfaith Chapels

The airport has a main chapel in the Domestic Terminal atrium (third floor) and prayer rooms in Concourses E and F, accessible 24/7 after security.

User Experience: These areas are highly appreciated and described as “tranquil oases” amidst the bustle. Their 24/7 availability is a major plus for passengers with long layovers or overnight flights.

🚗 Electric Vehicle Charging Stations

The airport offers 275 electric vehicle charging stations across its parking areas, including terminal daily lots, Park-Ride, ATL West, and the International Terminal lot.

User Experience: EV drivers appreciate the availability of these spots. However, they mention that during peak travel seasons, the most convenient locations fill up quickly and recommend adding more to meet growing demand.