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Customer Service

ATL airport Information service

Below are helpful contact and assistance details for customers and passengers at Hartsfield-Jackson Airport.

Information desks are available daily and respond to passenger questions, comments and concerns. They are located in the Arrivals Halls of both terminals and in concourses E and F, as well as at the automated people mover stations in each concourse. Most staff are bilingual and are central to the airport's mission to provide services that exceed customer expectations. Open Monday through Friday between 8:15 am and 5:00 pm.

Airport volunteers are available to assist visitors at information desks, the Transport Mall, baggage claim areas and the international concourse.

Customer Service

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Customer service

Hotline: +1 404 530 7300 / 800 897 1910

Concierge

Premium service for hotel and restaurant reservations, entertainment tickets and more. Located in the north sector of the Domestic Terminal, opposite baggage carousel 3. Tel +1 404 763 1062.

Lost and Found

If you have left items on the aircraft or in the gate area, contact the airline directly.

Items left inside the terminal and at security checkpoints are delivered to the lost and found office, on the upper level of the Domestic Terminal, north sector. Click HERE to fill out the form and report a lost item. You can also contact the office by email at [email protected]. Hours of operation: Monday through Friday between 8:30 am and 5:00 pm.

Telephones / TTY

High quality public pay phones with TDD and wheelchair accessibility.

International Passengers

United States Federal Agencies:

  • US Customs: Tel +1 404 765 2300 / Website: cbp.gov
  • Citizenship and Immigration: Tel +1 800 375 5283 / TTY +1 800 767 1833 / Fax 404 765 5792 / Website: uscis.gov
  • Department of Agriculture: Tel +1 404 564 2299 / Website: usda.gov
  • Fish & Wildlife Service: Tel +1 404 763 7959 / Website: fws.gov