Customer Service

Below are helpful contact and assistance information for customers and passengers at Hartsfield-Jackson Airport

The information desk is open daily and responds to passenger questions, comments or concerns. Its staff and volunteers are located at the information desks throughout the terminals and at the automated passenger transport stations in each lobby. Most of the staff are bilingual and are central to the airport's mission to provide services that exceed customer expectations.

Airport volunteers are available to assist visitors at the information desk, the Transport Mall, baggage claim areas, and the international lobby.

 

Customer service

Hotline: 1-800-897-1910 or (404) 530-7300 - 7 am-11pm; Customer service is available Monday through Friday from 8:15 a.m. at 5 p.m.

Concierge

A premium service for hotel and restaurant reservations, entertainment tickets and more. Located in the North Terminal, in front of baggage carousel 3; tel. 404-763-1062

Quick Passport / Visa

(tel. 404-209-0773) Located in the Atrium NW, open from 8 am to 8 pm.

Luggage storage

Luggage storage is available at the Wrap-A-Bag outlets in the terminals.

In the North Terminal Wrap-A-Bag is open from 6 am to 7 pm daily. In the South Terminal it is open from 10 am to 11 pm daily.

It costs $4 for a small bag and $5 for a medium sized case. Larger items can also be stored at extra cost.

More information is available on (404) 209-9300.

Lost Property

If you left items on the plane or in the gate area, please contact airline directly. Items left at the terminal and at passenger security checkpoints are turned over to ATL's lost and found department. Click HERE to report a missing item. You can also contact the Lost and Found office by email at [email protected] It is in the North Terminal of domestic flights, upper level, in front of the American Airlines ticket sales. Hours are 8:30 a.m. at 5 p.m. Monday to Friday, except holidays.

Entertainment for children

Games area - International Terminal, near gates A8 and A23; Play Station recharging units are available in all lobbies. A 33 foot dinosaur is in the Atrium (Domestic Terminal).

Conventioners Bureau

Located in the Atrium, near the 'Clock Tower' (tel. 404-305-8426 or visit atlanta.net). Provides information on restaurants, lodging, entertainment, and local attractions.

Phones, TTY, Volume C

Quality public pay phone services with TDD and wheelchair accessibility. Location: Atrium

Help for travelers

Next to the Atlanta Convention and Visitors Bureau booth in the Atrium. (tel. 404-817-7070), assists families, children, seniors, and disabled passengers, and helps with Atlanta connections to other flights or ground transportation. Under his' Meet & amp; Assist (tel. 404-817-7070, ext. 108) - available for a fee - a representative will meet passengers at the arrivals gate and ensure proper transfer connection.

International Passengers

United States Federal Agencies:

  • US Customs tel. 404-765-2300 / fax 2325; website cbp.gov
  • US Citizenship and Immigration tel. 1-800-375-5283 / TTy 1-800-767-1833 / fax 404-765-5792; website: uscis.gov/portal/site/uscis.
  • US Department of Agriculture tel. 404-564-2299 / fax 2295; website aphis.usda.gov
  • UF Fish & Wildlife tel. 404-763-7959 / fax 366-031; website fws.gov