Customer Service
Comprehensive Customer Service Information at Hartsfield-Jackson Atlanta Airport
At Hartsfield-Jackson Atlanta International Airport, ensuring a smooth and supportive experience for travelers is a top priority. From multilingual information desks to concierge services, the airport offers a variety of customer service options designed to meet the needs of both domestic and international passengers.
Overview of Customer Experience
Passengers at Hartsfield-Jackson Atlanta International Airport generally appreciate the accessibility and availability of information desks throughout the terminals. However, reviews highlight varying levels of satisfaction with the quality of service. Many travelers praise the friendly and helpful staff, especially in handling complex inquiries and providing clear directions. Yet, some express frustration over long wait times and occasional issues with staff availability during peak hours.
Several users note that the bilingual staff at information desks are crucial in helping international travelers navigate the airport, making the experience more inclusive and less stressful. Despite this, a few passengers mention that during busy periods, the quality of assistance can decline, with reports of staff seeming overwhelmed and less attentive to individual needs.
Below, you will find detailed information on the services available, including how to access them, their locations, and insights based on traveler reviews.
Customer Service Feedback
Hotline: +1 404 530 7300 / 800 897 1910 / TTY: +1 404 530 6665
Information Desks
Information desks are available daily to respond to passenger questions, comments, and concerns. They are strategically located in the Arrivals Halls of both terminals and in concourses E and F, as well as at the automated people mover stations in each concourse. Most staff members are bilingual and play a crucial role in the airport's mission to exceed customer expectations. These desks are open Monday through Friday from 8:15 am to 5:00 pm.
Airport volunteers are also available to assist visitors at information desks, the Transport Mall, baggage claim areas, and the international concourse.
User Reviews: Many passengers have praised the helpfulness and professionalism of the staff at the information desks, particularly appreciating the bilingual service. However, some travelers mentioned that during peak hours, wait times at these desks can be longer, which could lead to frustration when in a hurry.
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Concierge
The airport offers a premium concierge service for hotel and restaurant reservations, entertainment tickets, and more. The concierge desk is located in the north sector of the Domestic Terminal, opposite baggage carousel 3. For assistance, you can call +1 404 763 1062.
User Reviews: Passengers who have used the concierge service often highlight the convenience of having personalized assistance with bookings and other arrangements. However, a few reviews suggest that the service could be better advertised within the airport to ensure that more travelers are aware of its availability.
Lost and Found
If you have left items on the aircraft or in the gate area, contact the airline directly.
Items left inside the terminal and at security checkpoints are delivered to the Lost and Found office, located on the upper level of the Domestic Terminal, north sector. You can click HERE to fill out the form and report a lost item. The office can also be reached via email at [email protected]. Hours of operation: Monday through Friday from 8:30 am to 5:00 pm.
User Reviews: The Lost and Found service is generally appreciated for its efficiency, though some passengers have noted that the process of retrieving lost items can be time-consuming. The availability of an online form and email contact is seen as a positive aspect that helps streamline the process.
International Passengers
United States Federal Agencies:
- US Customs: Tel +1 404 765 2300 / Website: cbp.gov
- Citizenship and Immigration: Tel +1 800 375 5283 / TTY +1 800 767 1833 / Fax 404 765 5792 / Website: uscis.gov
- Department of Agriculture: Tel +1 404 564 2299 / Website: usda.gov
- Fish & Wildlife Service: Tel +1 404 763 7959 / Website: fws.gov
User Reviews: International passengers generally find the federal agencies at ATL to be well-organized, though the process of navigating customs and immigration can sometimes be slow, particularly during peak travel times. The availability of TTY and other accessible services is appreciated, especially for those with special needs.