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Passengers with reduced mobility and/or special needs

Wheelchair assistance

Wheelchair assistance is provided by airline representatives. To book this service, contact the airline directly. Passengers with limited English proficiency should contact their airline for language assistance.

Disabled passengers

TSA Cares Assistance

TSA Cares is a helpline for travelers and their companions. Travelers with disabilities, medical conditions and other special circumstances can contact the toll-free at Tel +1 855 787 2227, 72 hours before travel, if they have questions about screening policies, procedures and what to expect at the security checkpoint.

Helpline hours are Monday through Friday between 8:00 am and 11:00 pm and weekends from 9:00 am to 8:00 pm. Hearing impaired passengers can use a relay service (federal relay 711) or send an email to [email protected].

We recommend that travelers check the TSA links below no later than 72 hours prior to travel.

Passengers with Autism

Delta Air Lines, in partnership with Hartsfield-Jackson Airport and autism advocacy group The Arc, opened a multi-sensory lounge to provide a supportive and calming environment for customers with autism.

The room, located in a quiet space on the boarding level of Concourse F, contains a mini ball pit, a bubbling water sculpture, a tactile activity panel and other elements that children can interact with to help calm and prepare them for their travel experience.

The code to enter the room can be obtained by visiting any Delta Air Lines check-in desk or the information desk located in Concourse F.

Ground Transportation

Private transportation services include assistance and facilities for persons with reduced mobility. Contact the companies directly to request special assistance, a wheelchair lift or ramped transportation.

For additional information, contact ATL Ground Transportation (Tel +1 404 530 6674).

Bus and rail transport

The Metropolitan Atlanta Rapid Transit Authority (MARTA) public transportation system has lifts available for customers with disabilities. For more information, call Tel +1 404 848 4711.

Intercity bus service provided by Greyhound also offers assistance to customers with disabilities. It includes a boarding and alighting point at the airport with direct access to the north side of the Domestic Terminal. Contact the company at Tel +1 800 752 4841 at least 48 hours before departure.

For information on schools offering trained guide dogs for visually impaired travelers, contact Guide Dogs for the Blind, a non-profit charity, at Tel +1 800 295 4050.

Reserved Parking

Reserved spaces for passengers with disabilities are available in all parking areas of the airport. Use of the Airport Park-Ride facility, which provides convenient service to the Domestic Terminal, is recommended. A free wheelchair-accessible shuttle bus will pick up passengers at their vehicle and take them to curbside check-in.

For additional information, contact ABM-Lanier-Hunt 24 hours a day at Tel +1 404 530 6725.

Adapted Restrooms

All restrooms are equipped for wheelchair access. Four sets of men's and women's restrooms are located in each concourse, one at each end and two in the center of each hall. In addition, there are two sets of restrooms in the Domestic Terminal atrium, including one in the Arrivals Hall. Additional restrooms in the International Terminal, on the Arrivals and Departures levels.

Unisex family restrooms for those traveling with an attendant located throughout the airport.

Relief areas for service animals

The airport offers indoor relief areas for service animals for passengers traveling with pets or guide dogs. They are located in each concourse, near gates T7, A10, B33, C17, E15, F7 and in the center of concourse D.

There is also a 1,000-square-foot dog park in the ground transportation area of the south sector of the Domestic Terminal, outside gates W1 and W2. The area is fully fenced and has biodegradable bags, along with benches.

There is an additional pet area on the Arrivals level of the International Terminal, just outside gate A1.

TTY / TDD phone locations

Located at the information desks in Concourses E and F and the Domestic Terminal. The TTY number for the Domestic Terminal location is +1 404 530 6665.