Reduced mobility and special needs
Airline representatives are available to provide wheelchair assistance. To reserve a wheelchair, contact the airline directly. Passengers with limited English proficiency should contact their airline for language assistance.
Due to partial closures on the North Terminal roads, passengers who need wheelchair assistance to drop off between 9 p.m. and 5 a.m. they should contact their airline at least 5 minutes before arriving at the airport.
TSA Cares Assistance
TSA Cares is a helpline for travelers or their companions. Travelers with disabilities, medical conditions, and other special circumstances for additional assistance can call TSA Cares toll-free at 855-787-2227, 72 hours before travel with questions about screening policies, procedures, and what to expect at the checkpoint. safety.
The TSA Cares Helpline hours of operation are Monday through Friday, 8 a.m. at 11 p.m. Monday through Friday and 9 a.m. at 8 p.m. weekends and holidays. Hearing impaired passengers can use a relay service to contact TSA Cares (Federal Relay 711), or send an email to TSA-ContactCenter@tsa.dhs.gov.
We recommend that travelers check the TSA links below no later than 72 hours prior to travel.
Passengers with Autism
Delta, in partnership with Hartsfield-Jackson Atlanta International Airport and autism advocacy group The Arc, launched Atlanta Airport’s first multi-sensory room to provide a supportive and calming environment for clients with autism.
The room, located in a quiet space on the exit level of Esplanade F, contains a mini ball pit, a bubbling water sculpture, a tactile activity panel and other items that children can interact with to help calm down and prepare for your travel experience.
The code to enter the sensory room can be obtained by visiting any Delta Check-in counter or the information desk located at exits F.
At Hartsfield-Jackson, private transportation services have assistance and facilities for people with reduced mobility. Contact companies directly to request special assistance, a wheelchair lift, or ramp-equipped transportation.
For additional information contact the ATL Ground Transportation (404) 530-6674.
Bus and rail transport
The Metropolitan Atlanta Rapid Transit Authority (MARTA) public transportation system includes elevator access for customers with disabilities. For more information on MARTA passenger services, call (404) 848-4711.
The intercity bus service, provided by Greyhound, also offers assistance to customers with disabilities. Includes a departure and embarkation destination in Hartsfield-Jackson with direct access to the north building of the domestic airport terminal. Contact Greyhound at (800) 752-4841 at least 48 hours prior to departure.
To inquire about schools offering trained guide dogs for visually impaired travelers, contact Guide Dogs for the Blind, a non-profit charity, at (800) 295-4050.
Parking for passengers with disabilities is available in all parking areas of the airport. However, passengers with disabilities are encouraged to use the Airport Park-Ride facility, which offers a convenient service to the domestic terminal. A free, wheelchair accessible shuttle bus will pick up passengers in their vehicle and take them to curbside check-in.
For additional information, contact ABM-Lanier-Hunt 24 hours a day at (404) 530-6725.
All bathrooms are fully equipped for wheelchair access. Four sets of “Men / Women” restrooms are located in each lobby. One game is located at each end and two games are located in the center of each lobby. Two sets are located in the atrium of the airport’s domestic terminal, including one in the arrivals hall. Additional toilets are located in the International Terminal, with a set on both the departure and arrival levels.
Unisex family restrooms for those traveling with an attendant are found throughout the airport.
Service Animal Relief Areas
To accommodate passenger pets and guide dogs, the airport offers Indoor Service Animal Relief Areas (SARA) located in each lobby near gates T7, A10, B33, C19, E14, F7 and D-Midpoint .
Additionally, there is a 1,000-square-foot dog park in the Ground Transportation area in the South National Terminal, outside gates W1 and W2. The fully fenced park offers biodegradable bags along with benches.
An additional area for pets is located on the arrivals level of the International Terminal, just outside gate A1.
TTY / TDD phone locations
Telephones are located at all information desks in lobbies E and F and in the national terminal. The TTY number for the domestic terminal location is 404-530-6665.